studio policies

STUDIO POLICIES– Infinity Cycle House / Glow Fitness Studios LLC

Last Updated: January 2026

These Studio Policies outline how Infinity Cycle House operates day-to-day. By booking a class, purchasing a package or membership, or entering the studio, you agree to comply with these policies, along with our Terms of Service, Waiver of Liability, and Membership & Client Agreement.

1. BOOKINGS & PAYMENT

  • All classes must be booked through our website or authorized booking platform.

  • Payment is required at the time of booking.

  • All classes, packages, memberships, and promotional offers are non-refundable, non-transferable, and valid only for the purchasing client unless otherwise required by law.

  • Infinity Cycle House reserves the right to modify class schedules, instructors, pricing, offerings, and policies at any time.

2. CLASS PACKS & CREDIT EXPIRATION

  • Class packs and single rides have expiration dates that are clearly displayed at the time of purchase.

  • Unused credits automatically expire at the end of their validity period and will not be extended.

  • Credits do not roll over unless expressly stated.

3. MEMBERSHIPS & BILLING

  • Monthly memberships auto-renew and are billed on the same date each month.

  • Memberships require at least one full billing cycle.

  • Credits refresh monthly and do not roll over.

  • Membership cancellations must be submitted before the next billing date to avoid future charges.

  • Memberships remain active until cancellation is confirmed by Infinity Cycle House.

4. CANCELLATIONS, NO-SHOWS & FEES

To ensure fair access to classes and respect for instructors and fellow riders:

  • Cancellations made within two (2) hours of class start time are considered a late cancellation.

  • Failure to attend a booked class or cancellation after class start time is considered a no-show.

  • Late cancellation and no-show fees may apply and will be charged automatically to the card on file.

  • Depending on the type of purchase, late cancellations and no-shows may result in forfeiture of the class credit.

  • No refunds, replacements, or fee reversals will be issued.

5. ARRIVAL & CLASS ENTRY

  • Clients are encouraged to arrive early for check-in and bike setup.

  • For safety reasons, late arrivals may be denied entry once class has started and may be considered a no-show.

  • Bike assignments and instructor guidance must be respected at all times.

6. AGE REQUIREMENTS

  • Adults (18+): May attend classes independently.

  • Ages 13–17: May attend only with a parent or legal guardian waiver on file.

  • Under 13: May participate only in designated parent-assisted or youth-specific classes and must be accompanied by a parent or legal guardian at all times.

7. STUDIO ETIQUETTE & CONDUCT

  • Clients must follow all posted studio rules and instructor instructions.

  • Disruptive, unsafe, or disrespectful behavior will not be tolerated.

  • Infinity Cycle House reserves the right to refuse service, deny entry, or remove any participant for policy violations or safety concerns.

  • When class concludes, we ask riders to take a moment to wipe down their bike using the provided cleaning wipes, then place used towels and rental shoes in the clearly marked collection bins outside the studio. These small steps help us maintain a clean, comfortable, and welcoming environment for everyone.

8. PHONES & TECHNOLOGY

  • To preserve the focused, immersive energy of the studio, mobile phones may not be used during class.

  • Wearable fitness devices, apple watches, are permitted provided they do not create distractions for the rider or others.

8. UNLIMITED MEMBERSHIP PERKS

  • Certain memberships may include additional benefits such as early booking access, complimentary shoe rentals, guest passes, or access to special events.

  • Perks are subject to availability, may change at any time, and have no cash value.

  • Guest passes do not roll over and may be subject to restrictions.

9. HEALTH & COMMUNICABLE ILLNESS

  • Indoor cycling and fitness classes are physically demanding and require personal awareness of individual limits.

  • Please do not attend class if you are ill, experiencing symptoms of a communicable disease, or have been advised to isolate.

  • Infinity Cycle House follows applicable health guidelines but cannot guarantee prevention of exposure.

10. EQUIPMENT & FACILITY USE

  • Studio equipment must be used only as intended and according to instructor guidance.

  • Damage caused by misuse may result in charges or suspension of studio privileges.

11. PERSONAL BELONGINGS

  • Infinity Cycle House is not responsible for lost, stolen, or damaged personal property.

  • Storage areas are provided for convenience only.

12. PHOTOS & RECORDING

  • Recording instructors, full classes, or other participants without consent is prohibited.

  • The studio reserves the right to stop recording or remove participants who violate this policy.

13. PROMOTIONS & DISCOUNTS

  • Promotional offers, discounts, and complimentary classes may be offered from time to time.

  • All promotions are subject to eligibility requirements, verification, availability, and change or termination at any time.

  • Discounts may not be combined unless expressly stated.

14. POLICY UPDATES

  • Infinity Cycle House may update these Studio Policies periodically. Continued participation constitutes acceptance of any revised policies.

Contact Us

Glow Fitness Studios LLC
dba Infinity Cycle House
Buena Park, California
Email: info@infinitycyclehouse.com